Refund policy

Return & Refund Policy

Last Updated: September 11, 2026

At mirevonake.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or exchange within 30 calendar days of receiving your order, subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return or exchange:

The request must be submitted within 30 calendar days after the order is delivered.
The item must be unused, unworn, and in its original condition.
The item must be returned with its original packaging, tags, and accessories, where applicable.
The item must not be damaged, altered, washed, or otherwise used.
Proof of purchase or the original order number must be provided.

Certain products may not be eligible for return where permitted by applicable law, including products that are personalized, made to order, or otherwise identified as non-returnable on the product page.

2. How to Request a Return

Before sending any product back, please contact our customer service team at:

Email: OrlaJames7597@outlook.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return
Photos, if the product is damaged, defective, or incorrect

We will provide return instructions after reviewing your request. Please do not send merchandise to an address obtained from a third party or from an unrelated shipment label.

3. Return Shipping Costs

For a return caused by a change of mind, incorrect selection, or other customer preference, the customer is generally responsible for the return shipping cost unless otherwise required by applicable law.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. Where the claim is verified, we may provide an appropriate remedy, which may include a replacement, exchange, or refund.

4. Refunds

Once the returned item is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

The amount refunded will generally be the eligible purchase amount. Original shipping charges may be non-refundable unless the return is due to our error, a defective product, or applicable law requires otherwise.

After we issue a refund, the time required for the funds to appear in your account depends on your payment provider or financial institution.

5. Exchanges

If you would like to exchange an eligible item, please contact us within 30 calendar days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

6. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at OrlaJames7597@outlook.com as soon as reasonably possible and provide your order number and photographs of the issue.

We will review the situation and work with you to provide an appropriate resolution.

7. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, please first check your bank or payment account.

If the refund is still not visible after the normal processing period of your payment provider, contact us at OrlaJames7597@outlook.com and provide your order number.

8. Changes to This Policy

We may update this Return & Refund Policy from time to time. The latest version will always be posted on our website.

If you have any questions about returns or refunds, please contact: